Service · Entry engagement
Process analysis for mid-sized companies
A process analysis records one of your core processes as it runs today, for example order processing, goods receipt or complaints handling. We talk to the people who run it every day and trace each step on site, from the triggering request to the close. After about two weeks you have a map of the current process and know where it loses time and money and roughly what the fix will cost.Fixed scope, fixed duration, fixed price.
The problem
When a process analysis is worth it
Over the years the workflow grew. An exception here, an extra step there, a second system because the first one no longer coped. Each decision made sense on its own. Add them up and no one carries the whole process in their head any more.
In between sit the media breaks. Data gets re-keyed, forwarded by email, copied out of Excel. Every handover is a source of error and costs time no one measures, because it is spread across many desks. We ran the numbers on the cost of a single media break in order entry.
And because no one sees the whole, it is hard to say where to start. A process analysis settles that before you invest in a big project.
What we do
How a process analysis works
Interviews & observation on site
We talk to the people who run the process every day and watch them work, rather than trusting the org chart. The real workflow is rarely in the manual.
End-to-end mapping
We trace one core process without gaps, from the triggering request to the close, across every system, department and handover.
Bottleneck & cost analysis
We flag media breaks, duplicate entry and wait times, then estimate what each bottleneck costs in time and money.
We measure with real timestamps and don't add up remembered durations. Our article on splitting lead time into processing and waiting explains why that matters. For what such a map looks like on a shop floor, see the value stream map of a bearing flange with every number filled in.
What you get
What the process analysis delivers
You get four results to base a decision on. Afterwards you know the most expensive spots in the process and roughly what fixing them will cost.
Process map (current state)
A clean diagram of your core process as it runs today, with its systems, handovers and breaking points.
Prioritised findings
The bottlenecks ranked by impact, each with a transparent estimate of the time and money lost.
Concrete action list
What to do to close the biggest losses, as named measures and not buzzwords.
Implementation estimate
Effort and rough cost for the recommended measures, so you can decide on the next step.
Duration & scope
How long a process analysis takes
~10 working days
From the first observation to the handover of results is about two weeks. You commit only a few hours of your team's time for interviews and questions.
One core process
We define exactly one process up front, such as order processing, goods receipt or complaints handling. A clear focus delivers reliable results instead of a superficial all-round view.
Afterwards
What happens after the process analysis
The analysis ends when we hand over the results. What follows is your call.
If the findings show a lever worth pulling, process design comes next, where we model and document the target process. After that we build the fix, meaning systems, automation and integration, and hand it to your team with training and documentation.
You decide again after each stage. If the analysis shows a follow-up project wouldn't pay off, that is a result too.
Fixed price
Fully credited against a subsequent implementation project.
The exact scope is agreed up front — one process, fixed duration, fixed results. No open-ended day rates, no surprises on the invoice.
In the first call we check whether the analysis is right for you — and decline if it isn't.