Terms and Conditions

These general terms and conditions (GTC) apply to all paid services ordered via this website between dionics media UG (haftungsbeschränkt) (the “Provider”) and the customer. In case of doubt, the German version prevails.

§ 1 Scope and provider

The provider is dionics media UG (haftungsbeschränkt), Birkhuhnweg 8, 31303 Burgdorf, Deutschland, represented by Thilo Krause (email: websites@dionics.ai, phone: +49 175 9648764). These GTC apply in the version valid at the time the contract is concluded. Conflicting terms of the customer are rejected unless the Provider expressly agrees to them in writing.

§ 2 Subject matter and services

The Provider supplies digital services, in particular social media management, the creation and ongoing maintenance of websites, an AI-assisted phone/reception service, review management and campaigns to recover lost customers. The specific scope results from the respective service description on the order page and from any individual agreements. Depending on the offer, services are provided as a one-time service or as an ongoing subscription billed monthly.

The Provider begins performance within 48 hours of the conclusion of the contract, unless expressly agreed otherwise. This requires that the customer provides the necessary cooperation (§ 6) in good time.

§ 3 Conclusion of contract

The presentation of services on the website does not constitute a legally binding offer but an invitation to order. By submitting the order via the “Order subject to payment” button and completing the payment process through our payment provider Stripe, the customer makes a binding offer to conclude the contract. The contract is concluded upon confirmation of the order or successful payment. The customer receives a confirmation by email.

The order process comprises the following technical steps: (1) selecting the desired service on the onboarding page, (2) entering the company and contact details, (3) confirming these GTC and the withdrawal policy, (4) placing the binding order via the “Order subject to payment” button, and (5) completing payment on Stripe's payment page. Until the button is clicked, the customer can correct all entries directly in the form fields and change the selected service by clicking a different one; on Stripe's payment page, the process can be aborted at any time.

The contract text is not stored by the Provider in permanently retrievable form. After the conclusion of the contract, the customer receives a confirmation by email containing the essential contract data, these GTC and the withdrawal policy. The current version of the GTC is also available on this website at any time. The contract language is German; the English version is provided for information only.

§ 4 Prices and payment

The prices stated on the order page at the time of ordering apply. All prices are final prices including statutory VAT. For subscription services, the stated amount is payable monthly in advance; for one-time services, the total amount is due upon ordering. Payment is processed via the payment provider Stripe, whose terms of use and privacy terms additionally apply. If the customer defaults on a payment, the Provider is entitled to suspend the provision of services until settlement.

The Provider may adjust the prices of subscription services with effect for future billing periods insofar as this is necessary to reflect increased or decreased overall costs (in particular for services and software used, infrastructure or personnel) and the adjustment corresponds to the extent of the change in costs. Price adjustments are announced to the customer in text form at least six weeks before they take effect. In the event of a price increase, the customer may cancel the contract with effect from the date the increase takes effect; the announcement will point out this special right of cancellation.

§ 5 Term and cancellation

Subscription services are concluded for an indefinite period and may be cancelled by either party at any time with effect from the end of the current billing month, unless expressly agreed otherwise. Cancellation must be in text form (e.g. email to websites@dionics.ai) and may also be declared via our cancellation form. The right to extraordinary termination for good cause remains unaffected. One-time services end upon complete performance.

§ 6 Customer's duties to cooperate

The customer provides the Provider with all information, access and materials required for the provision of services in good time and in full. The customer warrants that they hold the necessary rights to any content provided (e.g. texts, images, logos, customer data) and that its use infringes neither third-party rights nor statutory requirements (in particular data protection). If performance is delayed because the customer fails to cooperate or does not do so in time, agreed deadlines are extended reasonably.

§ 7 Rights of use

After full payment, the Provider grants the customer the simple right of use required for the agreed purpose in the work results created under the contract (e.g. website, graphics, texts). Pre-existing tools, templates and know-how of the Provider remain with the Provider. For ongoing services (e.g. hosting, maintenance), the right of use exists for the duration of the contract.

§ 8 Right of withdrawal for consumers

Consumers have a statutory right of withdrawal. Details are set out in our withdrawal policy. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession.

§ 9 Warranty and availability

The statutory warranty provisions apply. For services, the Provider owes professional performance but not a particular economic result (e.g. a specific number of reviews, reach or recovered customers). For online services provided, customary availability is targeted; short interruptions, e.g. for maintenance or due to faults at upstream providers, do not constitute a defect.

§ 10 Liability

The Provider is liable without limitation for intent and gross negligence, under the Product Liability Act, and for injury to life, body or health. In the case of simple negligence, the Provider is liable only for breach of a material contractual obligation (cardinal obligation) and limited to the foreseeable damage typical of the contract. Liability is otherwise excluded. This does not entail a change in the burden of proof to the customer's detriment.

§ 11 Data protection

Information on the processing of personal data can be found in our privacy policy.

§ 12 Dispute resolution

The Provider is not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG).

§ 13 Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Vis-à-vis consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the consumer's country of residence. Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected.

Last updated: July 2026